Emotional Intelligence at Work

Emotional Intelligence is the ability to be in touch with one’s emotions to the point where feelings can be identified, understood, and then used in social interactions.

Emotional Intelligence is the ability to be in touch with one’s emotions to the point where feelings can be identified, understood, and then used in social interactions. It provides ability to read and pick up nonverbal communications, which is benefit to everyone.

With our Emotional Intelligence at Work workshop your participants will be will introduced to ideas and techniques for increasing and understanding their Emotional Intelligence. These skills are widely desired by all employers as these employees are better communicators. They are better at developing relationships and have useful conflict resolution skills which are useful in every workplace.

EVERYTHING YOU NEED TO TEACH A ONE-DAY WORKSHOP FOR EMOTIONAL INTELLIGENCE AT WORK:

Training Manuals	PowerPoint Slides
Instructor’s Guide	Quick Reference Job Aids
Icebreakers, Activities, & Exercise Files	Pre-Assignments, Pre-/Post-Assessments
Promotional Advertorials	Lesson Plans with Flip Chart Notes

EMOTIONAL INTELLIGENCE AT WORK COURSE OUTLINE:

Module One: Getting Started

Icebreaker
Housekeeping Items
The Parking Lot
Workshop Objectives

Module Two:Introduction to Emotional Intelligence

Definition
History
Who Needs It?
Goals
Case Study
Review Questions

Module Three: Benefits

Raising Awareness
Reducing Anxiety and Stress
Conflict Resolution
Relationship Management
Case Study
Review Questions

Module Four: Social Skills

Building Rapport
Nonverbal Communication
Emotional Awareness
Empathetic Accuracy
Case Study
Review Questions

Module Five: Reducing Anxiety and Stress

Mindfulness
Changing Thoughts
Changing Actions
Long Term Relaxation Techniques
Case Study
Review Questions

Module Six: Conflict Resolution

Working as a Team
Ability to Change
Reverence
Big Picture
Case Study
Review Questions

Module Seven: Relationship Management

Effective Communication
Bringing Out the Best
Motivating
Influencing
Case Study
Review Questions

Module Eight: Overcoming Obstacles at Work

Recognizing Failure
Admitting Failure
Learning from Failure
Implementing Changes
Case Study
Review Questions

Module Nine: Building Rapport

Observing
Asking Questions
Listening
Finding Common Ground
Case Study
Review Questions

Module Ten: Nonverbal Communication

Facial Expressions
Body Language
Giving Full Attention
Space
Case Study
Review Question

Module Eleven: Emotional Awareness and Empathetic Accuracy

Why is it Important?
Cognitive
Emotional
Compassionate
Case Study
Review Questions

Module Twelve: Wrapping Up

Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

Training Topics

Administrative Skills

Accountability in the Workplace

Administrative Office Procedures

Administrative Support

Business Writing

Meeting Management

Organizational Skills

Social Media in the Workplace

Career Development

Assertiveness and Self Confidence

Communication Strategies

Creative Problem Solving

Entrepreneurship

Interpersonal Skills

Negotiation Skills

Personal Branding

Project Management (6th Edition)

Time Management

Women in Leadership

Human Resources

Business Succession Planning

Contract Management

Crisis Management

Developing a Lunch and Learn

Diversity and Inclusion

Employee Onboarding

Employee Recruitment

Employee Termination Processes

Hiring Strategies

Human Resource Management

Managing Workplace Harassment

Measuring Results from Training

Millennial Onboarding

Office Health and Safety

Sensitivity Training

Talent Management

Train the Trainer

Unconscious Bias

Universal Safety Practices

Workplace Bullying

Workplace Diversity

Workplace Harassment

Workplace Violence

Personal Development

Adult Learning – Mental Skills

Adult Learning – Physical Skills

Anger Management

Attention Management

Being a Likeable Boss

Critical Thinking

Emotional Intelligence

Emotional Intelligence at Work

Goal Setting and Getting Things Done

Improving Mindfulness

Improving Self-Awareness

Increasing Your Happiness

Job Search Skills

Life Coaching Essentials

Managing Personal Finances

Managing Workplace Anxiety

Personal Productivity

Public Speaking

Social Intelligence

Social Learning

Stress Management

Taking Initiative

Trust Building and Resilience

Work-Life Balance

Supervisors and Managers

Budgets and Financial Reports

Coaching and Mentoring

Conducting Annual Employee Reviews

Developing New Managers

Employee Motivation

Facilitation Skills

Knowledge Management

Leadership and influence

Lean Process and Six Sigma

Manager Management

Middle Manager

Office Politics for Managers

Performance Management

Self Leadership

Supervising Others

Team Building Through Chemistry

Virtual Team Building & Management

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