Emotional Intelligence at Work

Emotional Intelligence is the ability to be in touch with one’s emotions to the point where feelings can be identified, understood, and then used in social interactions. 
Emotional Intelligence at Work Course

Emotional Intelligence is the ability to be in touch with one’s emotions to the point where feelings can be identified, understood, and then used in social interactions.  It provides ability to read and pick up nonverbal communications, which is benefit to everyone.

With our Emotional Intelligence at Work workshop your participants will be will introduced to ideas and techniques for increasing and understanding their Emotional Intelligence. These skills are widely desired by all employers as these employees are better communicators.  They are better at developing relationships and have useful conflict resolution skills which are useful in every workplace.

EVERYTHING YOU NEED TO TEACH A ONE-DAY WORKSHOP FOR EMOTIONAL INTELLIGENCE AT WORK:
  • Training Manuals
  • PowerPoint Slides
  • Instructor’s Guide
  • Quick Reference Job Aids
  • Icebreakers, Activities,
     & Exercise Files
  • Pre-Assignments,
    Pre-/Post-Assessments
  • Promotional Advertorials
  • Lesson Plans with Flip Chart Notes
EMOTIONAL INTELLIGENCE AT WORK COURSE OUTLINE:
Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two:Introduction to Emotional Intelligence
  • Definition
  • History
  • Who Needs It?
  • Goals
  • Case Study
  • Review Questions
Module Three: Benefits
  • Raising Awareness
  • Reducing Anxiety and Stress
  • Conflict Resolution
  • Relationship Management
  • Case Study
  • Review Questions
Module Four: Social Skills
  • Building Rapport
  • Nonverbal Communication
  • Emotional Awareness
  • Empathetic Accuracy
  • Case Study
  • Review Questions
Module Five: Reducing Anxiety and Stress
  • Mindfulness
  • Changing Thoughts
  • Changing Actions
  • Long Term Relaxation Techniques
  • Case Study
  • Review Questions
Module Six: Conflict Resolution
  • Working as a Team
  • Ability to Change
  • Reverence
  • Big Picture
  • Case Study
  • Review Questions
Module Seven: Relationship Management
  • Effective Communication
  • Bringing Out the Best
  • Motivating
  • Influencing
  • Case Study
  • Review Questions
Module Eight: Overcoming Obstacles at Work
  • Recognizing Failure
  • Admitting Failure
  • Learning from Failure
  • Implementing Changes
  • Case Study
  • Review Questions
Module Nine: Building Rapport
  • Observing
  • Asking Questions
  • Listening
  • Finding Common Ground
  • Case Study
  • Review Questions
Module Ten: Nonverbal Communication
  • Facial Expressions
  • Body Language
  • Giving Full Attention
  • Space
  • Case Study
  • Review Question
Module Eleven: Emotional Awareness and Empathetic Accuracy
  • Why is it Important?
  • Cognitive
  • Emotional
  • Compassionate
  • Case Study
  • Review Questions
Module Twelve: Wrapping Up
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
Training Topics
Critical Thinking Course

Critical Thinking

Critical Thinking provides you with the skills to analyze and evaluate information. With these skills you are able to obtain the greatest amount of knowledge from a piece of data.

Managing Workplace Anxiety Course

Managing Workplace Anxiety

The workplace is one of the leading locations where people experience stress and anxiety. Every employee will encounter it sometime during their career.

Public Speaking Course

Public Speaking

Forget small spaces, darkness, and spiders, standing up in front of a crowd and talking is far more terrifying for most people.

Trust Building and Resilience Course

Trust Building and Resilience

Ensuring that relationships are built on trust is important for every organization. Trust is not just something you say, it’s something you do and build.

Emotional Intelligence Course

Emotional Intelligence

Emotional intelligence describes the ability to understand one’s own feelings. It also provides great insight on how emotion influences motivation and behavior.

Improving Mindfulness Course

Improving Mindfulness

Improving mindfulness is about understanding yourself and being “in the moment”. Your participants will become more mindful of their actions and learn how to express and interpret their present environment.

Stress Management Course

Stress Management

Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress.

Work Life Balance Course

Work-Life Balance

Having a balance between work and home life can be a challenge. With this challenge come great rewards when it is done successfully. By balancing a career with home life it will provide benefits in each environment.

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