Emotional Intelligence at Work

Emotional Intelligence is the ability to be in touch with one’s emotions to the point where feelings can be identified, understood, and then used in social interactions. 
Emotional Intelligence at Work Course

Emotional Intelligence is the ability to be in touch with one’s emotions to the point where feelings can be identified, understood, and then used in social interactions.  It provides ability to read and pick up nonverbal communications, which is benefit to everyone.

With our Emotional Intelligence at Work workshop your participants will be will introduced to ideas and techniques for increasing and understanding their Emotional Intelligence. These skills are widely desired by all employers as these employees are better communicators.  They are better at developing relationships and have useful conflict resolution skills which are useful in every workplace.

EVERYTHING YOU NEED TO TEACH A ONE-DAY WORKSHOP FOR EMOTIONAL INTELLIGENCE AT WORK:
  • Training Manuals
  • PowerPoint Slides
  • Instructor’s Guide
  • Quick Reference Job Aids
  • Icebreakers, Activities,
     & Exercise Files
  • Pre-Assignments,
    Pre-/Post-Assessments
  • Promotional Advertorials
  • Lesson Plans with Flip Chart Notes
EMOTIONAL INTELLIGENCE AT WORK COURSE OUTLINE:
Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two:Introduction to Emotional Intelligence
  • Definition
  • History
  • Who Needs It?
  • Goals
  • Case Study
  • Review Questions
Module Three: Benefits
  • Raising Awareness
  • Reducing Anxiety and Stress
  • Conflict Resolution
  • Relationship Management
  • Case Study
  • Review Questions
Module Four: Social Skills
  • Building Rapport
  • Nonverbal Communication
  • Emotional Awareness
  • Empathetic Accuracy
  • Case Study
  • Review Questions
Module Five: Reducing Anxiety and Stress
  • Mindfulness
  • Changing Thoughts
  • Changing Actions
  • Long Term Relaxation Techniques
  • Case Study
  • Review Questions
Module Six: Conflict Resolution
  • Working as a Team
  • Ability to Change
  • Reverence
  • Big Picture
  • Case Study
  • Review Questions
Module Seven: Relationship Management
  • Effective Communication
  • Bringing Out the Best
  • Motivating
  • Influencing
  • Case Study
  • Review Questions
Module Eight: Overcoming Obstacles at Work
  • Recognizing Failure
  • Admitting Failure
  • Learning from Failure
  • Implementing Changes
  • Case Study
  • Review Questions
Module Nine: Building Rapport
  • Observing
  • Asking Questions
  • Listening
  • Finding Common Ground
  • Case Study
  • Review Questions
Module Ten: Nonverbal Communication
  • Facial Expressions
  • Body Language
  • Giving Full Attention
  • Space
  • Case Study
  • Review Question
Module Eleven: Emotional Awareness and Empathetic Accuracy
  • Why is it Important?
  • Cognitive
  • Emotional
  • Compassionate
  • Case Study
  • Review Questions
Module Twelve: Wrapping Up
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
Training Topics
Emotional Intelligence Course

Emotional Intelligence

Emotional intelligence describes the ability to understand one’s own feelings. It also provides great insight on how emotion influences motivation and behavior.

Personal Productivity Course

Personal Productivity

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Goal Setting and Getting Things Done Course

Goal Setting and Getting Things Done

Goal Setting is one of the most basic and essential skills someone can develop. We touch on goal characteristics, time management, and what to do when setbacks occur.

Stress Management Course

Stress Management

Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress.

Job Search Skills Course

Job Search Skills

Searching for a job can be intimidating. How do you know what job you’re best suited for? How do you build a winning resume and cover letter?

Social Learning Course

Social Learning

Social Learning is an effective way to train your employees through modeling positive behaviors. It is a great way to promote cohesion and involvement as it builds a culture of learning.

Attention Management Course

Attention Management

A distracted employee is a less effective employee. Employees who do not pay attention can waste valuable time and make careless mistakes.

Improving Mindfulness Course

Improving Mindfulness

Improving mindfulness is about understanding yourself and being “in the moment”. Your participants will become more mindful of their actions and learn how to express and interpret their present environment.

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