Emotional Intelligence at Work

Emotional Intelligence is the ability to be in touch with one’s emotions to the point where feelings can be identified, understood, and then used in social interactions. 
Emotional Intelligence at Work Course

Emotional Intelligence is the ability to be in touch with one’s emotions to the point where feelings can be identified, understood, and then used in social interactions.  It provides ability to read and pick up nonverbal communications, which is benefit to everyone.

With our Emotional Intelligence at Work workshop your participants will be will introduced to ideas and techniques for increasing and understanding their Emotional Intelligence. These skills are widely desired by all employers as these employees are better communicators.  They are better at developing relationships and have useful conflict resolution skills which are useful in every workplace.

EVERYTHING YOU NEED TO TEACH A ONE-DAY WORKSHOP FOR EMOTIONAL INTELLIGENCE AT WORK:
  • Training Manuals
  • PowerPoint Slides
  • Instructor’s Guide
  • Quick Reference Job Aids
  • Icebreakers, Activities,
     & Exercise Files
  • Pre-Assignments,
    Pre-/Post-Assessments
  • Promotional Advertorials
  • Lesson Plans with Flip Chart Notes
EMOTIONAL INTELLIGENCE AT WORK COURSE OUTLINE:
Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two:Introduction to Emotional Intelligence
  • Definition
  • History
  • Who Needs It?
  • Goals
  • Case Study
  • Review Questions
Module Three: Benefits
  • Raising Awareness
  • Reducing Anxiety and Stress
  • Conflict Resolution
  • Relationship Management
  • Case Study
  • Review Questions
Module Four: Social Skills
  • Building Rapport
  • Nonverbal Communication
  • Emotional Awareness
  • Empathetic Accuracy
  • Case Study
  • Review Questions
Module Five: Reducing Anxiety and Stress
  • Mindfulness
  • Changing Thoughts
  • Changing Actions
  • Long Term Relaxation Techniques
  • Case Study
  • Review Questions
Module Six: Conflict Resolution
  • Working as a Team
  • Ability to Change
  • Reverence
  • Big Picture
  • Case Study
  • Review Questions
Module Seven: Relationship Management
  • Effective Communication
  • Bringing Out the Best
  • Motivating
  • Influencing
  • Case Study
  • Review Questions
Module Eight: Overcoming Obstacles at Work
  • Recognizing Failure
  • Admitting Failure
  • Learning from Failure
  • Implementing Changes
  • Case Study
  • Review Questions
Module Nine: Building Rapport
  • Observing
  • Asking Questions
  • Listening
  • Finding Common Ground
  • Case Study
  • Review Questions
Module Ten: Nonverbal Communication
  • Facial Expressions
  • Body Language
  • Giving Full Attention
  • Space
  • Case Study
  • Review Question
Module Eleven: Emotional Awareness and Empathetic Accuracy
  • Why is it Important?
  • Cognitive
  • Emotional
  • Compassionate
  • Case Study
  • Review Questions
Module Twelve: Wrapping Up
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
Training Topics
Managing Workplace Anxiety Course

Managing Workplace Anxiety

The workplace is one of the leading locations where people experience stress and anxiety. Every employee will encounter it sometime during their career.

Goal Setting and Getting Things Done Course

Goal Setting and Getting Things Done

Goal Setting is one of the most basic and essential skills someone can develop. We touch on goal characteristics, time management, and what to do when setbacks occur.

Life Coaching Essentials Course

Life Coaching Essentials

Many people often mistake a life coach for a mental health professional, such as a psychiatrist or a therapist.

Personal Productivity Course

Personal Productivity

Most people find that they wish they had more time in a day. This workshop will show participants how to organize their lives and find those hidden moments.

Critical Thinking Course

Critical Thinking

Critical Thinking provides you with the skills to analyze and evaluate information. With these skills you are able to obtain the greatest amount of knowledge from a piece of data.

Social Intelligence Course

Social Intelligence

Social Intelligence is about understanding your environment and having a positive influence. Your participants will become more confident in their social situations by learning how to express and interpret social cues.

Increasing Your Happiness Course

Increasing Your Happiness

Self-awareness is developing an understanding your emotions and feelings. It is an awareness of the physical, emotional, and psychological self.

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